Grievance Redressal
We take every concern seriously. Here is how to reach us and what to expect.
For a full description of your rights as a client and our responsibilities, please read our Client Charter.
Grievance Officer
All complaints and grievances are handled by our designated Grievance Officer. You may contact the officer directly using the details below:
Name: Kshitij Prabhu
Designation: Co-Founder & Grievance Officer
Email: kshitij@curacapital.in
Phone: +91 7705013579
Organisation: Cura Capital Consultants Ltd
How to Raise a Grievance
Follow the steps below to ensure your complaint is addressed promptly:
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Step 1 — Contact Us Directly
Email your complaint to contact@curacapital.in or call us at +91 7705013579. Include your full name, registered contact details, a clear description of the grievance, and any supporting documents. We will acknowledge receipt within 2 business days.
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Step 2 — Grievance Officer Review
If you are not satisfied with the initial response, escalate in writing to the Grievance Officer at kshitij@curacapital.in. The officer will review your complaint and provide a resolution within 15 calendar days of receipt.
Our Office Locations
You may also write to us at any of our office addresses:
New Delhi
Shakti Nagar Extension, Ashok Vihar — Phase 3, New Delhi 110052
Noida
3rd Floor, Opposite Haldiram, Sector 18, Noida, Uttar Pradesh 201301
Lucknow
Manas Vihar Colony, Hussainganj, Lucknow, Uttar Pradesh 226001
Response Timelines
We are committed to the following response timelines:
- Acknowledgement of complaint: Within 2 business days of receipt.
- Resolution by Grievance Officer: Within 15 calendar days of escalation.
General Company Contact
Cura Capital Consultants Ltd
Email: contact@curacapital.in
Phone: +91 7705013579
Offices: Delhi | Noida | Lucknow